Development of a patient satisfaction assessment questionnaire

Patient satisfaction is not a clearly defined concept.The aim is to bring together stakeholders from different areas of health care provision ( healthcare experts, representatives of patient organisations and caregivers, etc.) to first determine what aspects of healthcare provision are most likely to influence patients’ experiences and satisfaction, in order to design a patient experiences questionnaire. Specific dimensions of patient care will be investigated, including information and communication, coordination of care, respect of patient preferences, emotional support, involvement of family and friends, etc.